Privacy Policy

1. Introduction

Pixelfort LLC ("Company," "we," "us," or "our") operates the Nemo AI platform (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the Service.

By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, company name, email address, and password when you register for an account
• Profile Information: Any additional information you provide in your account profile
• User Content: Data, files, documents, and other content you upload or input into the Service, including Ideal Customer Profile (ICP) data and business intelligence queries
• Communications: Information you provide when you contact us for support or otherwise communicate with us
• Payment Information: Billing details and payment information when you purchase paid features (processed by our third-party payment processor)

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time and date of visits, time spent on pages, and other diagnostic data
• Device Information: Browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Log Data: IP address, access times, referring URLs, and other standard server log information
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See Section 7 for more details

2.3 Information from Third Parties

We may receive information about you from third-party services that you integrate with the Service, as well as from publicly available sources and our business partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Service
• To create and manage your account, process transactions, and send related information
• To process and deliver AI-generated analyses, insights, and recommendations
• To communicate with you, including sending service-related notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage trends and preferences to improve the Service
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• To enforce our Terms of Service and other agreements
• To comply with legal obligations and respond to lawful requests from public authorities
• To protect the rights, property, and safety of Pixelfort LLC, our users, and the public

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf, such as hosting, data analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us
• AI Processing: Your data may be processed by third-party AI providers (such as OpenAI) to generate analyses and insights. We take reasonable measures to ensure these providers handle your data in accordance with their privacy policies and our data processing agreements
• Legal Compliance: When required by law, regulation, legal process, or enforceable governmental request
• Protection of Rights: To enforce our Terms of Service, protect our rights, privacy, safety, or property, and/or that of our users or the public
• Business Transfers: In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, in which case your information may be transferred as a business asset
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as permitted by applicable law.

When your account is terminated or deleted, we will delete or anonymize your personal information within a reasonable period, unless retention is required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and accept this inherent risk.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for the operation of the Service, including authentication tokens and session management
• Analytics Cookies: Help us understand how the Service is used, which pages are visited most frequently, and how users navigate the Service
• Functional Cookies: Enable personalized features and remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format
• Opt-Out: Opt out of certain data processing activities, including marketing communications
• Restriction: Request restriction of processing of your personal information under certain circumstances

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 8 above. Our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to perform our contract with you (providing the Service)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service and ensuring security
• Consent: Processing based on your consent, which you may withdraw at any time
• Legal Obligation: Processing necessary to comply with legal requirements

For data transfers outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on the Service and updating the "Last updated" date. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: